Frequently Asked Questions
Q.Does the price for items on your site include set up and take down?
A.Prices on our website only include set up and take down for the following rentals:
- Tents and Sidewalls, Dance Floors, Stages, Pipe and Drapes, Lights, Cocktail tables, Folding Bar, and Heaters.
Anything not listed will not be set up unless you call our office / email us to receive a price to set up / take down rentals.
Q.Do you deliver? What is the cost to Deliver?
A.Absofruitly!
Our delivery fee is based on how many miles it takes to arrive at the event location.
If you would like to determine the exact the cost of delivery, please add items to your cart, fill in the customer information form which will ask for the address and at the very end before you submit quote/payment you will see a section that says "Travel Fee".
That is the delivery price. It's solely based on how far the location is and NOT how many items you have rented :)
We do not charge more if a delivery happens 1-3 days before your event nor pick-up being 1-3 days after your event ends.
Any pickups or deliveries that are before 8 am or after 5 pm between Mon - Saturday, will require a $150 After Hours Fee. This is to cover overtime pay for our drivers/crew who work very hard to get these rentals to and from our warehouse!
To Avoid this fee, we can schedule the pickup for the next working day (Mon - Sat) between 8 AM - 5PM
To Avoid this fee, we can schedule the pickup for the next working day (Mon - Sat) between 8 AM - 5PM
Q.When / What time will you deliver my rentals?
A.We will always call you after placing your order / submitting your quote to confirm the date and times of delivery.
We usually deliver 1-2 days before the event. We also pickup 1-2 days after the event, not including Sundays. Unless specified that the event is at a venue or specific location that can't be delivered earlier, we will schedule accordingly.
Q.When will my rentals be picked up?
A.Rentals are usually scheduled to be picked up 1-3 days after the event date. We will always call you to confirm the date and time of delivery and pickup
Q.What about parks? Do parks have electricity?
A.We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We do not yet rent generators
Q.What payments do you take?
A.Cash or Credit Cards and sometimes checks if you're with a large organization. If paying by cash, please have exact change as our drivers do not carry cash.
Q.What if we need to cancel?
A.You may cancel anytime 2 business days before your rental date. However, if you included a tent rental and decide to cancel, we need at least 14 days notice. Anything less than 14 days will mean we keep the deposit.
Q.Do you require a deposit?
A.Yes all orders require a 20% Credit Card deposit. Deposits are fully refundable if you cancel your order at least 2 days prior to your event rental date/time (only if you don't have a tent rental included in your order). You can also be given a raincheck, good for one year, while we hold your deposit.
Q.What surfaces do you set tents up on and how do you anchor them?
A.We can set up on Grass (our favorite and best for tents), dirt, asphalt, and concrete. If on grass, we will anchor tents with stakes that go in 2-3 ft deep underground. If setting up anywhere other than grass, we will either use water barrels or concrete blocks to anchor the tent. A water source will need to be provided by the customer if using water barrels, unless told otherwise
Q.Can we see a copy of your contract and safety rules?
A.Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q.Are we responsible for the unit if it gets a tear or damaged in any way?
A.Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence, you will be responsible for all damages up to and including replacement of the units which could possibly cost thousands of dollars. We don't want you or us to be in that situation
Please email us your up to date tax emeption documents at info@amayasrental.com and we will make the tax updates for you
If you have any other questions, please feel free to call us any time at: (301) 220-0517 or email us at info@amayasrental.com
Hours of Operation
Monday
8:00 AM - 6 PM
Tuesday
8:00 AM - 6 PM
Wednesday
8:00 AM - 6 PM
Thursday
8:00 AM - 6 PM
Friday
8:00 AM - 6 PM
Saturday
8:00 AM - 6 PM
Sunday
Closed